Returns & Exchanges

We want you to love your naturally-inspired products, but if you are not completely satisfied, you can return your purchase within 45 days for a full refund. Our goal is to ensure your skin and body care routine is perfect for your unique needs.

1

Check Your Items

Ensure your products are in their original packaging and that you have your order confirmation or store receipt ready for processing.

2

Initiate Your Return

Visit our online Returns Portal to generate a prepaid shipping label or bring your items to any standalone The Body Shop location.

3

Pack and Ship

Securely pack the items in their original box, attach the provided shipping label, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing